Privacy policy
Agência Sevem · Updated on
Agência Sevem handles client and visitor data with transparency and respect. This policy explains what information we receive, how it is stored and what it is used for.
Acceptance and changes
By using the website or sending your data, you agree to the version of this policy currently in force. If you do not agree, please do not use our channels.
The policy may change for legal, technical or business reasons. New services automatically follow the version in force when they launch.
Data we collect
- Contact details you send us: name, email and phone or WhatsApp number.
- Project information: type of service, description, references and other details of the quote request.
- Contract details: tax ID (CPF or CNPJ in Brazil), address and billing details, when a project is signed.
- Browsing data: technical information such as pages visited, device and browser, as described in the Cookie Policy.
How we use the data
- To reply to enquiries and prepare quotes.
- To carry out contracted projects and provide support.
- To issue invoices and meet legal and tax obligations.
- To improve the website and our services.
Legal basis
We process personal data under Brazil's General Data Protection Law (Law No. 13,709/2018), mainly to respond to requests you make before hiring us, to perform contracts, to meet legal obligations and, where necessary, with your consent.
Sharing
We do not sell personal data. Data is shared only when necessary:
- With technical service providers used in the project, such as hosting, domain registration and payment providers.
- With partners involved in delivering the contracted service.
- To comply with a legal obligation or court order.
Information security
Access to data is restricted to authorized people, and the suppliers we use must follow equivalent security and confidentiality standards. No system is completely immune to failure, but we take reasonable measures to protect the information.
How long we keep it
We keep data for as long as needed to fulfil the purposes described here and the periods required by law. After that, it is deleted or anonymized.
Your rights
At any time you may ask for confirmation of processing, access, correction, deletion or portability of your data, and withdraw your consent. Just contact us through the channels below.
Third-party websites
This policy applies only to information provided through our channels. Third-party websites and systems reached through links have their own policies.
Governing law
This policy is governed by Brazilian law and supplements our Terms of Use and the contracts for each project.
Contact
Reach us by email at [email protected] or on WhatsApp at +55 81 99672-5438.